Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and services.
What materials are used in Artizan Joyeria pieces?
Our jewelry is crafted using high-quality materials, including 18k gold plating, sterling silver, and premium stainless steel, all designed to be hypoallergenic and long-lasting.
How should I care for my jewelry to maintain its shine?
To keep your pieces looking new, avoid contact with perfumes, lotions, and water. Store them in a cool, dry place and gently wipe them with a soft microfiber cloth after each use.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original, unworn condition with all packaging included to be eligible for a full refund.
Do you offer a warranty on your products?
Yes, we provide a 6-month warranty covering manufacturing defects. This does not cover normal wear and tear, accidental damage, or improper care.
Can I track my order after it has been placed?
Absolutely. Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.